Support
We're here to help.
Contact
Stuck? Tell us what happened and we'll get on it.
support@stackably.infoWe aim to reply within 2 business days.
Common issues
I can't sign in
If you created an account with email, confirm your email address first. Check spam or junk if the confirmation message is missing, then use “Resend confirmation email” on the sign-in screen. Forgot your password? Enter your email and tap “Forgot password?” to get a reset link.
The mic isn't working during a call
On your iPhone, open Settings → Coachly → Microphone and turn access on. Reopen Coachly, start a call, and try again. Coachly needs microphone access to hear and transcribe your replies.
How do I cancel my subscription?
Subscriptions are managed by Apple. Open iOS Settings → Apple ID → Subscriptions → Coachly, then choose Cancel Subscription. Cancel at least 24 hours before renewal. Deleting the app or your Coachly account does not cancel billing.
How do I restore my purchase?
In Coachly, go to Profile → Settings → Restore purchases. Make sure your iPhone is signed in to the same Apple ID that made the original purchase.
My call ended abruptly
Check that your connection is stable, then reopen Coachly and start the call again. Voice turns need a live connection for transcription and the AI buyer's reply. If it keeps happening, send us the level, approximate time, and your app version.
Report a bug
Give us the shortest path to the problem: what you tapped, what you expected, and what happened instead. A screenshot helps when the issue is visual. Never send your password.